Refund Policy

Donations

Due to the nature of charity donations, and the fact that Forever Friends Animal Rescue (FFAR) is a 100% volunteer run organisation, refunds are given at our discretion.

FFAR will refund your donation if there was a system error with the donation processing, or if any recurring donation did not cancel correctly when requested.

In the event of any of the following:

  • an incorrect amount being entered at the time of the donation being made
  • the donation being made accidently
  • any other extremely unusual circumstance in relation to a particular donation,

please contact us at info@foreverfriends.org.au within two business days of this occurring. We will then review the request and respond within three business days.

If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.

Purchases Via Our Online Store

If your order arrives and you’re not pleased with it, we want to know, but please bear in mind the following:

All items are made to order, so we cannot offer returns or exchanges if you simply change your mind, or are unhappy with the style or size of the item purchased.

If there has been an error with the style, size, type, or number of items delivered, or the actual print, we will send out a replacement and cover all associated costs: